Refund Policy

Last updated: November 3, 2026

At TrayClick, we want every order to arrive exactly as described. We offer refunds only when an order arrives damaged or defective, or when you receive the wrong item.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you receive the wrong item, email us at snugglpouch@gmail.com as soon as possible after delivery.

Please include your order number and clear photos or video showing the issue. Once your request is reviewed and approved, we will refund it to your original payment method. You do not need to return the item.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

No Refunds for Change of Mind

We do not offer refunds or returns for change of mind, including if you no longer want the item or ordered the wrong color or quantity.

Not Eligible

Refund requests may be denied if:

• The item arrived undamaged and as described
• The damage was caused after delivery, through misuse or improper care, including use above the 230°C (446°F) temperature limit
• Sufficient information or photos are not provided to verify the issue

Your Rights

Nothing in this policy limits any rights you may have under the consumer protection laws where you live.

Order Issues

If you experience an issue with your order, please contact us at snugglpouch@gmail.com and we'll do our best to resolve it.

TrayClick
Email: snugglpouch@gmail.com